At Swagelok Nederland we have the Position of Manager Operations available. Check details hereunder:
As Manager Operations you will lead warehouse, distribution, planning and assembly. Part of your responsibility will be quality- and facility management. You will also be responsible for strategic buying at our main supplier Swagelok, based on actual orders and with a focus on optimizing stock in order to provide excellent service to our distributors in close collaboration with other departments within Swagelok Nederland.
You are responsible for providing an excellent customer experience by ensuring that customer escalations and/or expedites are acknowledged. You will be escalating and resolving issues, in line with agreed business processes and procedures. You are not afraid to take ownership and provide clarity on the path to resolution. Besides this you follow trends in your business and are able to respond to these trends in a pro-active manner in order to present suggestions for improvement.
Education: Minimum bachelor degree. For example: a degree in Mechanical Engineering. A Technical background is a plus. Has a proven track record in the field of operational management.
Experience: A minimum of 5 years in Operations.
Skills: High developed skills in coaching, focus on result, (global) organizational awareness, communication and customer orientation. You are reliable and highly motivated, with the ability to initiate. You are a people manager with a strong personality and a strategic thinker with a hands-on attitude.